Delivery and payment terms

Postage, packaging and delivery time

 

The delivered goods shall remain in the possession of the seller until the purchase price is paid in full, in accordance with the applicable provisions of § 443 - 446 of the Commercial Code or § 601 of the Commercial Code.

 

The delivery time is calculated in working days, the customer is informed of this fact by e-mail when the goods are dispatched. The start of the delivery period is calculated according to the type of payment as follows. For cash on delivery, immediately after the order is placed. For all other methods, after the payment appears on the seller's account.

 

Postage is charged according to the type of receipt of goods as follows:

 

  • Personal collection 

       - Gourmet Pauza Lidická 798/19, 150 00 Praha 5-Andel - FREE

  • Opening hours:
  • Monday 9:30-16:00
  • Tuesday 9:30-16:00
  • Wednesday 9:30-16:00
  • Thursday 9:30-16:00
  • Friday 9:30-16:00
  • Saturday 9:30am-4pm
  • Sunday 9:30-16:00
  • LiftTago transport service
    • The price for shipping for purchases up to 500Kč is 140 CZKwhen buying over 500Kč, is 90,-Kč, when buying over 1000Kč is 50,- CZK
    • Shipping for purchases over 1 500 CZK - FREE.
    • We deliver only during restaurant opening hours.
    • For orders placed outside opening hours, we will dispatch the parcel between 10:00-11:00 or as requested by the client in the note.
    • The driver will contact you at the time of delivery.

The customer will receive a tax receipt with each shipment.

 

Method of payment

    • Online payments are provided for us by ComGate payment gateway.  The service provider, ComGate Payments, a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted.

Payment by card

    • The fastest way to pay online. You enter your card number, expiry date and CVC code - three numbers found in the signature strip on the back of your card - into the ComGate payment gateway interface. It's all secured with the 3D Secure standard, so you'll probably be asked to enter a numeric code, which you'll receive via text message from your bank. 

Payment by bank transfer

    • Instant payment via online banking. The ComGate payment gateway will redirect you to your online banking, where you log in as usual and confirm the payment order you have already prepared.
    • After completing the payment you will be redirected back to the store. Payment is confirmed immediately, we will proceed with the order without delay.